Good Questions.
Clear Answers.

Ovado helps people send money home to family and loved ones overseas. Our international money transfer services are available through authorised Ovado agents, providing customers with a convenient local point of contact.

Visit an authorised Ovado agent. The agent will help you provide the information required for your transfer and show you the exchange rate, transfer fee and amount your recipient will receive before you confirm.

No. Money transfers are currently arranged through authorised Ovado agent locations.

If you operate a business serving customers who regularly send money overseas, contact our team to discuss becoming an authorised Ovado agent.

Local agents provide customers with a familiar and convenient point of contact. They can help customers with the transfer process, explain the information required and provide personal support.

The information required may vary depending on the destination and transfer type. In most cases, you will need identification, recipient details and the amount you wish to send. Your authorised Ovado agent will explain what is required.

Yes. Before you confirm the transfer, you will be shown the applicable exchange rate, transfer fee, total amount payable and the amount your recipient is expected to receive.

Available digital payment options depend on the destination country and payment partner. Your authorised Ovado agent can confirm how your recipient will receive the funds before the transfer is completed.

Transfer times depend on the destination, payout method and other factors. Your authorised Ovado agent will provide the expected transfer time when arranging the transaction.

Contact Ovado at info@ovado.co for help finding an authorised Ovado agent near you.

Authorised Ovado agents provide money transfer services on behalf of Ovado, in accordance with the applicable requirements and Ovado’s operating procedures.

You can first contact the authorised Ovado agent who arranged your transfer. You may also contact Ovado directly at info@ovado.co if you require further assistance.

We use advanced encryption and secure payment technology to protect your funds and personal information, ensuring every transfer is handled safely and securely.

Payment options include bank transfers and credit or debit cards. Your authorised Ovado agent can confirm which methods are available for your transfer.

Our competitive exchange rates are clearly displayed before you confirm your transfer, giving you complete transparency and confidence in every transaction.

You are responsible for providing accurate information, ensuring beneficiary details are correct, complying with applicable laws, and reviewing your transfer before confirming. Ovado is not liable for losses resulting from incorrect or incomplete information provided by you.

You may request to cancel a transfer before it is paid to the beneficiary. Once the transfer has been paid, cancellation may not be possible and may require the beneficiary’s consent.

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, ensuring your information is handled lawfully and responsibly.